What this integration does
This integration pages the on-call person through PagerDuty when a threat is contained, a hold waits too long or the kill switch fires, and resolves the alert when the matter closes. AI events follow the response process your team already trusts, so serious agent issues get human attention quickly.
Benefits
Use cases
Waking the right person for a contained threat
A trading support agent is contained outside business hours. PagerDuty brings in the on-call security lead, who can look at what happened and decide on next actions while the market is still closed.
Escalating a stalled hold
A held action from a hospital's scheduling agent is waiting while its approver is in surgery. A page reaches the on-call lead, who can arrange a decision so patient services keep moving.
Responding to a kill switch
An airline stops an AI system used in maintenance planning with the kill switch. PagerDuty brings in the on-call engineer quickly, so operations staff know what happened and can respond with a person in charge.
Coverage is confirmed for your environment during onboarding. Product names belong to their owners and are used only to describe a technical connection.